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How to find Cuffley Village Dental Practice
38 Station Road, Cuffley, Hertfordshire, EN6 4HE
You'll find your friendly Cuffley dental team directly opposite the Tesco Express. Cuffley Station is the closest railway station which is only a 3 minute walk from the practice.
Village Dental Practice is located at 38 Station Road, Cuffley directly opposite the Tesco Express. This is about 7 minutes by road from junction 24 (Potters Bar) of the M25. The closest railway station is Cuffley overground station. From there it is 3 minute walk to the practice.
Out of hours emergency phone number:
Email: [email protected]
British Dental Association - http://www.bda.org
CODE - https://www.codeuk.com/index.php
General Dental Council - http://www.gdc-uk.org/Pages/default.aspx
NHS - http://www.nhs.uk/Pages/HomePage.aspx
Patient Complaints Policy
It is the aim of this practice to ‘Have a Clear and Effective Complaints Procedure’ by meeting the GDC ‘Standards for the Dental Team’, to meet the NHS complaints requirements and deliver good practice in complaint handling.
The team is trained to resolve all complaints promptly, efficiently and politely by following our Patient Complaints Procedure and Complaint Management procedures . The team responds to complaints in the time limits set by the Complaints Procedure and always provides constructive responses to complaints. The practice never discrimiates against a patient who has made a complaint.
Team members do not react defensively to a complaint but listen carefully to a patient who makes one and involves them fully in the process of managing it. The team member will make best endeavours to meet any outcomes the patient expects.
If a patient is not satisfied despite our best efforts to resolve the complaint they will be informed about other avenues that are open to them such as the GDC Dental Complaints Service and the NHS Ombudsman.
The team are regularly trained in complaint handling and are involved in the regular review of complaints, complaints procedures and management so that services, policies and procedures can be continually improved.